PRIVACY POLICY

 

Infinity Health and Wellness Clinic
Effective Date: July 3,2026

 

Infinity Health and Wellness Clinic (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health-related information you provide through our website, mobile services, telehealth platform, and related communications.

By using www.infinityhwclinic.com, booking services, completing forms, or communicating with us electronically, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following information:

Personal Information

• Name

• Date of birth

• Address

• Phone number

• Email address

• Emergency contact information

• Insurance information (if applicable)

Health Information

• Medical history

• Intake forms

• Lab information

• Wellness assessments

• Medication information

• Telehealth consultation records

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Payment Information

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Payments are processed securely through third-party processors such as Stripe and credit card payment providers. We do not store full payment card information on our servers.

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Website Usage Data

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We may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Cookies and tracking technologies

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2. How We Use Your Information

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We may use your information to:

• Schedule and manage appointments

• Provide medical and wellness services

• Conduct telehealth consultations

• Process payments

• Send appointment reminders

• Send promotional or marketing communications (with your consent)

• Improve our website and services

• Respond to inquiries

• Comply with legal and regulatory obligations

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3. SMS/Text Messaging Consent

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By providing your phone number, you consent to receive:

• Appointment reminders

• Service updates

• Promotional text messages

• Wellness communications

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Message and data rates may apply. Consent is not a condition of purchase.

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You may opt out at any time by replying:

STOP to cancel or HELP for assistance.

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4. HIPAA and Medical Privacy

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Infinity Health and Wellness Clinic takes reasonable measures to protect your Protected Health Information (“PHI”) in accordance with applicable federal and South Carolina laws, including HIPAA where applicable.

However, electronic communications, including email and SMS, may not always be fully secure. By communicating electronically, you acknowledge and accept these risks.

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5. Sharing of Information

We do not sell your personal information.

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We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following cases:

• Healthcare providers involved in your care

• Payment processors

• Telehealth platform providers

• Laboratory partners

• Service providers assisting with website operations

• Government or legal authorities when required by law

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6. Cookies and Tracking Technologies

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Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic

• Customize user experiences

• Support advertising and marketing efforts

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You may disable cookies through your browser settings.

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7. Data Security

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We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, please note that no method of electronic transmission or storage system over the internet can be guaranteed 100% secure.

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8. Your Rights

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Depending on applicable law, you may have the right to:

• Request access to your information

• Correct inaccurate information

• Request deletion of certain information

• Withdraw marketing consent

• Request restrictions on communications

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To exercise your rights, contact us using the information below.

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9. Third-Party Services

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Our website may contain links or integrations with third-party services including:

• Stripe

• Scheduling platforms

• Telehealth platforms

• Social media services

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We are not responsible for third-party privacy practices.

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10. Children’s Privacy

Our website and services are not directed toward children under 13 without parental or legal guardian consent.

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11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

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12. Contact Information

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Infinity Health and Wellness Clinic
1420 Red Bank Rd, Unit E
Goose Creek, SC 29445
Email: kpipkins@infinityhwclinic.com
Phone: 803-451-0936
Website: www.infinityhwclinic.com

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TERMS AND CONDITIONS

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Infinity Health and Wellness Clinic
Effective Date: May 15, 2026

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By accessing or using www.infinityhwclinic.com, you agree to these Terms and Conditions.

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1. Medical Disclaimer

Information provided on this website is for informational and educational purposes only and is not intended as medical advice, diagnosis, or treatment.

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Use of this website does not establish a provider-patient relationship.

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If you are experiencing a medical emergency, call 911 immediately.

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2. Eligibility

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You must be at least 18 years old or have legal guardian consent to use our services.

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3. Services Provided

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Services may include:

• IV therapy

• Vitamin injections

• Weight loss programs

• Aesthetic services

• Telehealth consultations

• DOT physicals

• Sports and employment physicals

• DOT and non-DOT drug testing

• Membership/subscription wellness services

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Services may vary by provider availability and state regulations.

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4. Telehealth Services

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By participating in telehealth services, you acknowledge:

• Telehealth has limitations compared to in-person evaluations

• Technical interruptions may occur

• You are responsible for providing accurate health information

• Telehealth may not be appropriate for emergencies

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5. Appointment Cancellation & Refund Policy

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Appointments canceled with less than 24 hours notice may be subject to cancellation fees.

Missed appointments (“no-shows”) may result in forfeiture of deposits or prepaid service fees.

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Due to the nature of medical and wellness services:

• Completed services are generally non-refundable

• Membership fees may be non-refundable unless otherwise stated

• Product purchases may be subject to separate return policies

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Infinity Health and Wellness Clinic reserves the right to determine refund eligibility on a case-by-case basis.

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6. Payments

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Payment is due at the time services are rendered unless otherwise agreed.

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We accept:

• Cash

• Credit cards

• Stripe payments

• Approved electronic payment methods

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You authorize us to charge your selected payment method for services and memberships.

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7. Memberships and Subscriptions

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Memberships may renew automatically unless canceled according to membership terms.

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You are responsible for reviewing your subscription details before purchase.

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8. Intellectual Property

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All content on this website, including logos, graphics, text, images, videos, and branding, is the property of Infinity Health and Wellness Clinic and may not be copied or reproduced without written permission.

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9. Limitation of Liability

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To the fullest extent permitted by law, Infinity Health and Wellness Clinic shall not be liable for:

• Indirect or consequential damages

• Loss of data

• Service interruptions

• Technical failures

• Adverse reactions not caused by negligence

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All services are provided “as is” without warranties of any kind.

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10. Prohibited Uses

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You agree not to:

• Use the website unlawfully

• Attempt unauthorized access

• Upload malicious software

• Interfere with website operations

• Misrepresent your identity

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11. Governing Law

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These Terms shall be governed by the laws of the State of South Carolina.

Any disputes arising under these Terms shall be resolved in courts located in South Carolina.

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12. Modifications

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We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

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13. Contact Information

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Infinity Health and Wellness Clinic
1420 Red Bank Rd, Unit E
Goose Creek, SC 29445
Email: kpipkins@infinityhwclinic.com
Phone: 803-451-0936
Website: www.infinityhwclinic.com